24-hour Cancellation/reschedule policy
Your appointment is very important to us!. If you must cancel or reschedule any appointment, please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules to accommodate our waiting list. Last minute cancellations, reschedule or ‘no shows’ will be charged a $10.00 cancellation fee. For 2 hours appointments it's $15 fee.
As a courtesy, we do call, text and/or email to confirm the appointment at least 24 hours prior. If we are unable to reach you please understand that it is your responsibility to remember your appointment. Feel free to call to confirm your appointment or ask questions!
We always try our best to accommodate our clients! Our stylists will wait as long as possible but tardiness can affect the schedules of other appointments. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
AN EXTRA $1.00 CHARGE ON THE STATEMENT
You might see an extra $1.00 charge on you statement after scheduling an appointment. This is an authorization charge by the issuing bank (usually $0 or $1). This charge is reversed immediately, but may still appear on your statement. Don't worry! This is not a charge! It will disappear from your statement; depending on the bank, it can be done in a few minutes to a few weeks.
Bank will first attempt a $0 authorization for Visa/MC/Amex (for other card brands, we will use $1). If the $0 authorization fails, bank'll then attempt a $1 authorization.